Shipping policy

Delivery fees

Shipping is Free for orders over R950 unless you are in an outlying area then there is a R75 surcharge

Shipping to Johannesburg is R75

Shipping to major centers is R115

Shipping to outlying areas is R175

We have a few couriers on our payroll, but FastWay is our preferred supplier. We like the way they work and find them awesome! Every now and then we might use one of our other couriers but you can generally expect to have your friendly local FastWay driver knocking on your door with your order.

Delivery time

Your order will arrive in 2-4 working days, unless you live in an outlying area where it may take a little longer. On the rare occasion that we have a delay due to stock or anything else, we will contact you to let you know.

If for whatever reason we are out of stock of an item, we will attempt to contact you by telephone for you to choose a replacement or a refund. If we cannot get hold of you for two days in a row, we will replace the item with something similar or if there is nothing similar we will send the order and refund the item. If you have any questions please let us know!

Tracking info

Once your order has been packed an processed we enter the shipping info into our software. As soon as the parcel has been scanned in at the depot you will receive a notification with the tracking info.

We also send out emails to let you know your order is out for delivery, or if there are any troubles with the delivery so you can contact the courier to get to the bottom of the issue. If you have any concerns you can pop us an email too at info@sweetieshop.co.za

International Orders

Currently we don’t have international orders set up on the site for a number of reasons, mainly the logistics involved in shipping outside SA, but if you are outside the borders of South Africa, shoot us an email, we will be glad to do our best to help you out.